Unlock a Locked User


The Company Dashboard allows for multiple individual accounts to be housed under a single Company Account. As a company admin, you'll have access to different company settings, overrides, and users.


Among these settings, you'll have access to unlock a user if they've locked themselves out of their account.


How to Use

From the team pipeline, choose the team name in the upper right-hand corner and select the option to navigate to the Company Dashboard:






Select the Users tab:






Select the pencil/paper icon towards the right hand side of the user's name to edit:






Unselect the User Locked option. Make sure you select Save to confirm the change:






Success! The user should now have access to their account once again.


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