The Texting settings allow for you to make various configuration changes to the text message templates sent to your borrowers.
Among these settings, you'll have access to edit your reject document notice text message.
The Reject Document Text Message is sent out to a borrower when you have rejected a document they have uploaded from being accepted. This then allows the borrower to see the reason why the document was rejected and allows them to select a different document to upload to you. You have the option to have these notifications sent out automatically or to disable the notification from being sent out at all.
Similarly to the Add Document Text Message, Floify will wait for 15 minutes after the most recent rejected document prior to sending the notice. The window is reset each time a pending document is rejected. This gives origination teams the ability to reject multiple documents that will then trigger only a single notification to the borrowers.
How to Set Up
From your team pipeline, navigate to Settings and select the Texting tab:
Scroll down to Reject Document Notice Text Message and select the option to Edit Reject Document Notice Text Message:
Adjust the text message body by typing in the text box. Make sure you select Save to confirm the changes:
Note: Text messages are limited to 160 characters. You can go over the character limit but keep in mind this is not recommended as it will split up the message. The character limit is visible next to the name of the notice at the top of the text box.
Success! The new text message template will be sent to your borrowers moving forward.