FAQ
Q: Where can I find out more information about this?
A: You can read our help article about the full integration here: Floify Closing Accelerator & Customer Capture
You can also read about our insurance partner, Matic on their website: https://matic.com/faq/
Q: How does Floify work with Matic?
A: Borrowers will see a task in their portal where they can simply upload a policy or click on a Get Quotes option that will direct them to Matic, where they can get quotes in seconds, compare pricing and coverage, and choose their policy, with options to buy online with a digital-first carrier or talk to a licensed advisor to finalize their policy.
Q: What’s the benefit for my business?
A: Borrowers expect digital-first experiences that respect their time. In fact, 73% of consumers say that valuing their time is the most important factor in providing good customer service.
Accelerating the application-to-close process isn’t just important for optimizing your business—it’s essential for driving customer satisfaction. That’s why Floify has partnered with Matic, a leading digital insurance marketplace, to offer personalized home insurance quotes from a network of 40+ A-rated carriers. This partnership enables your team to close loans faster while providing borrowers with convenient and tailored insurance options.
Q: What is the benefit for my borrower?
A: Borrowers can get quotes in seconds, compare pricing and coverage, and choose their policy, with options to buy online with a digital-first carrier or talk to a licensed advisor to finalize their policy.
Q: When is Matic contacting my borrower?
A: Once your borrower has viewed Matic quotes, Matic will reach out up to three times via email, SMS, and phone. The goal is to schedule an appointment and gather the information needed to finalize their policy.
Q: Who is Matic?
A: Matic is a digital home insurance marketplace that offers personalized insurance quotes directly within their portal. Borrowers can shop from 40+ A-rated carriers.
Matic combines a powerful digital experience with an agency of trusted advisors—real people who are passionate about simplifying insurance.
Q: Is Matic licensed?
A: Yes, Matic is fully licensed in all 50 states and works with 40+ A-rated carriers. Their agents are based in Columbus, Ohio, and Phoenix, Arizona.
Q: How often are borrowers prompted to enter their address if they do not have one when the loan flow is started?
A: 21 days after the file is started, and then every 7 days until they have secured an address or their LO enters one for them
Q: How are my borrowers being helped by the Porch Home Concierge?
A: The Porch Home Concierge team reaches out via email and SMS message to your borrowers to assist with various milestones in the home buying journey, according to the following cadence:
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- 31 days pre-move: Warranty
- 20 days pre-move: Moving and Security
- 12 days pre-move: TV/Internet
These communications happen after your borrower has indicated their address in Floify, alerting our team that they have found a property. Borrowers can also request additional assistance for other home concierge services as needed
Q: How do my borrowers gain access to the Free Porch Home App?
A: They receive an email (pictured below), and can also find it in the app store on their mobile device by navigating to this link: https://porch.com/app
Q: How is my borrower's data shared?
A: You can read about this in our Privacy Policy FAQ here: https://floify.com/legal/privacy-policy-faq
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