Floify Customer Capture Additional Info

FAQ

Q: Where can I find out more information about this?

A: You can read our help article about the full integration here: Floify Closing Accelerator & Customer Capture 

You can also read about our insurance partner, Matic on their website: https://matic.com/faq/ 

 

 

Q: How often are borrowers prompted to enter their address if they do not have one when the loan flow is started?

A: 21 days after the file is started, and then every 7 days until they have secured an address or their LO enters one for them

 

 

Q: How are my borrowers being helped by the Porch Home Concierge?

A: The Porch Home Concierge team reaches our to your borrowers to assist with various milestones in the home buying journey, according to the following cadence:

    • 31 days pre-move: Warranty 
    • 20 days pre-move: Moving and Security
    • 12 days pre-move: TV/Internet

These communications happen after your borrower has indicated their address in Floify, alerting our team that they have found a property. Borrowers can also request additional assistance for other home concierge services as needed

 

 

Q: How is my borrower's data shared?

A: You can read about this in our Privacy Policy FAQ here: https://floify.com/legal/privacy-policy-faq

 

 

Q: How do my borrowers gain access to the Free Porch Home App?

A: They receive an email (pictured below), and can also find it in the app store on their mobile device by navigating to this link: https://porch.com/app

 

 

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