FAQ
Q: Where can I find out more information about this?
A: You can read our help article about the full integration here: Floify Closing Accelerator & Customer Capture
You can also read about our insurance partner, Matic on their website: https://matic.com/faq/
Q: How often are borrowers prompted to enter their address if they do not have one when the loan flow is started?
A: 21 days after the file is started, and then every 7 days until they have secured an address or their LO enters one for them
Q: How are my borrowers being helped by the Porch Home Concierge?
A: The Porch Home Concierge team reaches our to your borrowers to assist with various milestones in the home buying journey, according to the following cadence:
-
- 31 days pre-move: Warranty
- 20 days pre-move: Moving and Security
- 12 days pre-move: TV/Internet
These communications happen after your borrower has indicated their address in Floify, alerting our team that they have found a property. Borrowers can also request additional assistance for other home concierge services as needed
Q: How is my borrower's data shared?
A: You can read about this in our Privacy Policy FAQ here: https://floify.com/legal/privacy-policy-faq
Q: How do my borrowers gain access to the Free Porch Home App?
A: They receive an email (pictured below), and can also find it in the app store on their mobile device by navigating to this link: https://porch.com/app
Article is closed for comments.