Floify Closing Accelerator & Customer Capture

Overview

Borrowers expect digital-first experiences that respect their time. 73% of consumers say that valuing their time is the most important thing companies can do to provide them with good customer service.

This means accelerating application-to-close time is not only important for business optimization, it is crucial for driving customer satisfaction. Floify's Customer Capture feature suite helps you and your team close loans faster while offering a variety of features the bring value and save time for your borrowers.

 

With access to the teams and tools within the Porch Ecosystem, along with our insurance partner, Matic, our Customer Capture includes the following:

 

 

 

 

FAQ

You can find our Customer Capture FAQ help article here: Floify Customer Capture Additional Info

 

 

How to Set Up and Use

Set up of these features is included in your Floify subscription.

 

We are currently rolling this out in phases. If you are looking for information about our previous version before this is rolled out to you, you can read more about that here: Floify Closing Accelerator & Customer Capture (previous version)

 

If you would like to have this enabled in our initial rollout, or if you need any assistance, contact us at support@floify.com.

 

 

Lender Portal

You will have a template document in the settings labeled Smart Homeowners Insurance Form that will be automatically requested for your borrowers after they have secured their property address.

 

The document can be edited by navigating to Settings > Template Docs > Template Documents by selecting the pencil/paper icon towards the right of the document name and description:

 

 

 

 

You will have access to edit the document name, document description, and category. Make sure you select Save to confirm any changes:

 

 

 

 

The Smart Homeowners Insurance Form will be automatically requested for the borrower after a few different triggered events, depending on where in the application process your borrower is. 

 

Those triggers are:

 

• When an address is detected on the 1003 application from the prospects stage
• When an address is added via Start New Loan Flow or in the Edit Loan Flow interface
• 21 days after the loan flow starts, if no address has been entered onto the loan flow
  • The borrower will be prompted to enter their address
  • If they do not yet have an address, they can indicate so and will be prompted periodically in the future to enter this address

 

 

Borrower Portal

Upon logging in for the first time or starting the application process, the borrower will be required to opt into TCPA, where they will consent to receiving assistance on key services needed for their loan:

 

 

 

Once their loan flow is started, if they do not have an address, they will receive periodic prompts checking in if they have found an address:

 

 

 

 

If they select No, we're still searching, the system will ask again in 7 days to remind them. Once they have an address, they will want to select Yes! Upon doing so, the borrower can enter their address in the prompt:

 

 

 

 

Once the borrower has an address, they will receive a notice in their account congratulating them on finding a property:

 

 

 

 

 

 

Once back in the documents owed view, borrower will see the Homeowners Insurance Form request in their portal, and they will have two options on the right hand side to Get Quotes or Upload policy:

 

 

 

 

 

If a borrower selects Get Quotes, they will be linked out to our partner, Matic. They will be prompted to enter pertinent details to find the right policy for them. They can also work with a Matic Advisor directly

 

 

 

 

Whether a borrower secures a policy through Matic or another platform, they will need to use the Upload policy option to provide proof of insurance to you. The borrower will be presented with an upload option where they can drag and drop their policy, or browse their files to attach:

 

 

 

 

Alternatively, your borrower can declare this document 'Not Applicable' by selecting the trash can icon:

 

 

 

 

They will be prompted to fill out the details and then submit:

 

 

 

 

Upon submission, you will be able to review the uploaded document for your borrower, input policy details, or send the request back to them.

 

 

Lender Portal

Along with the standard borrower workflow, as a lender, you will have options on your end to assist your borrowers. In addition to having the option to upload the document, you can opt to Enter policy details directly:

 

 

 

 

You will be able to enter in the applicable details. You can save progress while your borrower shares details, or you can submit the form once complete, which moves the document to the Pending Review bucket:

 

 

 

 

Similar to the borrower portal, you can also upload a policy document or remove the request entirely: